Doctor-Diet.com — A Digital Health Service by Ahad Healthcare
Last Updated: 25 November 2025
Thank you for choosing Doctor-Diet.com, a digital health service by Ahad Healthcare. Because we provide personalized, physician-validated diet plans, our refund conditions are specific to the nature of the service.
Doctor-Diet.com offers digital, instantly delivered, medical-reviewed diet plans, which fall under non-refundable services. Once a plan is generated and delivered to the user, it cannot be canceled or refunded, as significant time, analysis, and physician review are involved.
However, we do offer fair-use exceptions mentioned below.
Refunds may be approved ONLY in the following situations:
If you were charged twice for the same plan.
If the system failed to generate a plan AND you did not receive any diet plan PDF or advice.
If payment was successful but your plan was not created within 48 hours.
If JazzCash/Easypaisa/PayFast/Stripe charged more than the displayed amount.
Refunds will NOT be issued if:
Because the service is digital and personalized, it cannot be undone or resold.
If you are unsatisfied with the plan due to:
We offer a free one-time modification* within 7 days of purchase.
*For paid plans only
You must email us at:
Include:
Refund review takes 3–5 business days.
If approved, refund will be issued via: JazzCash, Easypaisa, Bank Transfer, or Original payment method (if available).
Once approved, refunds take:
3–7 working days
5–10 working days for card payments
If service was partially delivered (e.g., assessment done but plan not delivered):
50% refund may be issued at management's discretion.
If Doctor-Diet.com launches monthly/yearly subscriptions:
Auto-renewals are non-refundable, but can be canceled anytime for future cycles.
For refund queries or complaints, contact:
Ahad Healthcare, 142 G Wapda Town, Lahore, Pakistan
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