Privacy Policy

Doctor-Diet.com — A Project of Ahad Healthcare (Pvt.) Ltd.

Last Updated: 25 November 2025

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Doctor-Diet.com ("we", "our", "us"), a project of Ahad Healthcare (Pvt.) Ltd., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal and health-related information when you use our website, mobile app, or digital services.

By using Doctor-Diet.com, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

A. Personal Information

  • Full name
  • Phone number
  • Email address
  • Gender, age, and city
  • Account login information

B. Health & Medical Information

To generate physician-validated diet plans, you may provide:

  • Weight, height, BMI
  • Medical conditions (e.g., diabetes, hypertension, PCOS)
  • Symptoms
  • Lab values (HbA1c, ALT, LDL, GFR, LFTs, RFTs, etc.)
  • Dietary preferences
  • Medications (optional)

C. Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies & usage analytics

D. Payment Information

If purchasing a paid plan:

  • Payment method
  • Transaction ID

Note: We do NOT store credit card or bank details. Payments are processed through secure Pakistani and international payment gateways (PayFast, JazzCash, Stripe international partners, etc.).

2. How We Use Your Information

We use your information to:

  • Generate personalized diet plans
  • Validate recommendations using medical guidelines
  • Improve nutrition accuracy using AI + physician review
  • Provide customer support
  • Process payments
  • Send health tips, reminders, or promotional messages (with consent)
  • Improve app performance and user experience

We never sell or rent your data to third parties.

3. How We Store & Protect Your Data

We take strong measures to secure your information:

Encrypted Storage

All data is encrypted at rest and in transit

Secure Servers

SSL/TLS encryption protocols

Restricted Access

Physician-only access to medical data

No Data Selling

Never shared with external parties

Security Audits

Regular security assessments

HIPAA-Inspired

Best practice compliance standards

4. Sharing of Information

We may share information only in these cases:

A. With Consulting Physicians

To review your plan and ensure medical safety.

B. With Payment Gateways

For secure transaction processing — no card details stored on our site.

C. Legal & Regulatory Requirements

If required by law enforcement with proper legal authority.

D. Third-Party Services

Analytics tools like Google Analytics (non-identifiable data only).

We never share personal or medical data with advertisers or external marketers.

5. Your Rights

You can:

  • Request a copy of your data
  • Correct or update personal information
  • Delete your account
  • Withdraw permission for marketing messages
  • Request removal of your medical data

Email info@doctor-diet.com to request any of the above.

6. Cookies & Tracking

We use cookies to:

  • Improve website functionality
  • Save login sessions
  • Track anonymous usage patterns
  • Personalize user experience

Note: You may disable cookies, but some features may stop working.

7. Children's Privacy

Doctor-Diet.com is not intended for children under 13.

We do not knowingly collect data from minors without guardian consent.

8. International Users

If you access the website from outside Pakistan, your data may be stored on servers located in Pakistan or abroad, depending on our hosting provider.

9. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted on this page with a new "Last Updated" date.

10. Contact Us

For questions, concerns, or data requests:

Doctor-Diet.com

A Project of Ahad Healthcare (Pvt.) Ltd.

Address

142 G, Wapda Town, Lahore, Pakistan

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